You Cannot Go Back

During the pandemic I was able to book an appointment with my GP via their online system and I assumed that would be the same today. Not so: the sequence went as follows, more or less:

  - The GP's website relocates me to Patient Access

  - Patient Access tells me I do not have a GP registered on my account

  - Having selected my GP I must now prove my identity and I am relocated to NHS Login

  - My first photograph of my driving licence is unacceptable

  - My second photograph, exactly the same as the first, is acceptable

  - My face must be scanned to make sure it's the same as the person on the driving licence

  - It doesn't seem to be similar enough no matter the angle or arrangement of spectacles

  - I am offered the chance to record a video of my face instead, during which recording I have to repeat a code of four numbers

  - Despite making sure NHS Login can access my laptop camera, the video doesn't work

  - It is made very clear that I can't go back and try another driving licence photo

  - I give up and in the afternoon visit my GP so I can be issued with an access code

I suppose such obstacles are one way of putting people off making appointments!